Value City Furniture
Crest Furniture Failed to deliver furniture on dates promised lousy salesperson & customer service cocky manager who makes his own refund policies

This complaint is in regard to Value City Furniture & our overall unpleasant experience with them. My story is very long, but I ask anyone who is reading this to please be patient & look this complaint over thoroughly. My husband & I are determined to at the very least spare some people of the same horrific experience that we have been through with this business.

Our story begins on August 17 when we purchased a bedroom set at Value City Furniture. For starters, our estimated delivery date was scheduled for October 20, and had been changed at least 6 times due to one piece (a poster headboard) that had not yet reached their store.

There had been a total lack of communication between our salesperson, Richard & myself (on his part) in regard to the status of our order. Each time it had come close to our next sceduled delivery date I had to contact the store to inquire about the delivery. I spoke to a number of employees there, including our salesperson, and got a number of different explainations as to why our headboard hadn't arrived yet. Here are just a few examples:

At first we were told that the headboard arrived at their store damaged & that they had to reorder it. Then they were blaming the delay on Broyhill, and the most ridiculous excuse of all was the manufacturer was behind on their wood carving.

My husband & I tried to cancel the order more than once, because we felt that it was becoming a huge inconvenience. Each time we requested a cancellation, we were assured that we would have all of our furniture on the next scheduled delivery date.

Company: Value City Furniture
Country: USA
State: New Jersey
City: Middletown
Address: Hwy. 35
Phone: 7326714500

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