Sears
Sears failed to deliver my product and now we're without a washer and dryer

My wife and I purchased a new Kenmore washer and dryer for around $1600.00 on 02-13 and were told they couldn't deliver until 02-28 due to the washer not being in stock. I gave the salesman the code to our gated neighborhood so as to make note of it in the system. Prior to our delivery date I received a call to verify and leave any additional notes. I once again added the gate code for the delivery drivers. Finally the day came to get our new appliances. I took the day off from work since they're obviously unable to deliver something if nobody is home. I waited all day for a phone call, nothing. Finally at 3pm they called explaining they didn't have our gate code and decided to leave. I ran down to the gate and called dispatch to ONCE again give them my gate code. I waited by the gate patiently to assist the delivery drivers if they happen to forget the code again. Finally dispatch called me saying they had tried the gate code again and it didn't work. Funny, because I was at the gate and failed to see any delivery truck nor drivers. She explained they would have to reschedule my delivery for a later date. I was very upset and asked to speak to a manager at the dispatch office. After speaking to a dispatch manager they told me there was nothing they could do for me. I then called the store that I purchased the washer and dryer from and asked to speak to a manager. I spoke to Dane and Johnny and they too couldn't help me. I guess being a manager at Sears means nothing since you really don't have the power to make managerial decisions. Nope, that's left to the mystery people at Sears with whom are unavailable at your request. Dane supposedly called the dispatch office to argue with the manager but couldn't get anything accomplished. It seems no matter who you talk to at Sears nobody can make anything happen, you're basically screwed.

Thanks Sears for wasting a whole day's worth of work so that I could argue with your incompetent dispatch team and store managers. I still have yet to see the washer and dryer I spent so much of my hard earned money on. I can't return it at this point because there is a 50% restocking fee, man I guess they have me by the balls now! Thanks again Sears FOR NOTHING!

Company: Sears
Country: USA
State: Texas
City: Cedar Park
Address: 11200 Lakeline Mall Drive
Phone: 5122192400
Site: sears.com

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