Home Depot Online
Battery Pack Marked Delivered But Never Received, $70.36 Lost

I ordered a battery pack replacement for my DeWalt drill from HomeDepot.com on January 8. Today, January 16, I decided to start looking for the item since I had not received it yet. We live in a condo community, so I knocked on our neighbors' doors and asked if they had mistakenly received an item from UPS under my name. I also looked around in the snow outside our unit in case it had been delivered but got buried by the recent snow storms, all to no avail. Then I checked the order status on homedepot.com, followed by the UPS website to track the item. To my complete surprise, the UPS website said the item was delivered.

So I decided to call HomeDepot.com to try to find out what happened. I could not believe the cold shoulder I got from the man I spoke to. Initially, when he answered my call, he was kind of nice. However, after he put me on hold the first time and came back, he was completely rude. I kept telling him I never received the product, and he would not believe me. He believed UPS, who was telling him they delivered the item (which did not require a signature, so they just left it there). I have been ordering items online for years, even items more expensive than this battery (from Newegg: motherboards, memory sticks, hard drives and many more computer items), and UPS always leaves them outside my door, and they have never been stolen.

Basically, the people on the phone told me there is nothing they can do about it, so I lose my $70.36 for this item, and the only thing I can do is dispute the amount with my credit card and file a police report for the lost item. I asked them many times to check with UPS tomorrow, Monday, to make sure the driver delivered it to the right unit (as they claim the shipping label on the box did carry the right address and unit number). What kind of people are these? They believe UPS, who simply says they delivered it (and there is no way it got lost somewhere, or the address was printed incorrectly on the label, or the driver mistakenly dropped it off at the wrong door), and not the customer. How can you believe a cheap delivery system that does not require the person's signature?

My point is there is definitely more HomeDepot.com can do to help me instead of leaving me hanging and saying, "sir we shipped it out with UPS and according to them it was delivered, whether you got the item or not that is an issue you need to take up with UPS." Doesn't UPS get hired by a vendor to be one of their carriers? Isn't this an issue that HomeDepot.com (the UPS customer) needs to resolve with UPS to prevent HomeDepot.com from ripping off and losing customers? I can't believe HomeDepot.com along with UPS are giving me the runaround and ripping me off. Granted, $70.36 might not be much for some, but it is a matter of principle. How many people like me get ripped off this way? Sounds like they are making a killing from rip-offs like this.

Company: Home Depot Online
Country: USA
State: Massachusetts
City: Reading
Phone: 8004303376
Site: homedepot.com

  <     >