Home Depot
Cash purchase refund refused, told to pay $150.17 check debt

On 05/18/09, I made a cash purchase at Home Depot in Lake Elsinore, CA. Later the same day, I returned one item to the store in Perris, CA, for a refund. First they asked me for my California ID card, which is not part of their return policy unless you don't have a receipt, but I gave it anyway. Then the lady said to me, "We apologize, we cannot give you your money back or store credit for something showing up on your record." She handed me an orange card that says for more information to call Certegy toll free at 1-866-740-3280. I called and was told I needed to pay a debt in the amount of $150.17, but that I needed to call Check System at 1-800-513-7125 and let them know I was referred by SCAN for more information.

I never had problems in the past. I do not know when Home Depot started checking people's credit records. I guess now you need excellent credit in order to get a refund on a cash purchase. Home Depot just lost a customer. I will go shop at Lowe's even though it is further away, and I will make sure to spread the word. Thank you!

Company: Home Depot
Country: USA
State: California
City: PERRIS
Address: 3150 CASE RD. -BLDG P
Phone: 9519280252

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