Sears
Technician Missed Appointment Window, Rescheduled a Week Later

I had to wait 6 days for a tech to come to me house. He was suppose to be here between 10-2. He called at 2:45 to say he could not make it. Sears rescheduled my appt for the following week. This total unacceptable. Especially when this happened to me last year. When I had to wait 4 weeks because the guy order the wrong parts and I was never told up front. And in both cases I have had a service contract with Sears. If this is the way you treat your customers; How do you stay in business? I will never buy anything from Sears again. And will tell everyone I know of the lousy Service.

Company: Sears
Country: USA

  <     >