Sears
The WORST - Kenmore Washe

I scheduled service on my kenmore washer under MPA on 1/11/10 and was scheduled service for 1/19/10,10am-2pm. I arranged for time off so they could come. I got a call at appx 9:45am the day of service telling me the tech called in sick and to reschedule 8 days later. I voiced that I had arranged time off of work for this service and they needed to keep their commitment. Well the lady was the rudest person, and when I asked for a Supervisor I was told they dont have any (lie #2). I was promised a call back from management (lie 3) that never came. I called the number the agent gave me and it was a non sears number. I finally found the number to customer solutions. The lady I spoke with was kind and understanding anmd arranged for me to have service 1st call on Sat. I called the next day to verify and was answered by yet another RUDE person that basically told me the last person lied (lie 4) and that they cannot promise a time slot, only between 8am & noon. But if I called Fri eve they could tell me what position I was in. So I took Sat morning off work. I called fri eve as told and found out (lie 5) that they cannot tell me that information. And when I requested a Manager I was told they are all managers at the cust solutions number (lie 6). So I am waiting 8am -noon on Sat (lie 7) and at 12:20 get a call from tech telling me I am next and should be here in 45 minutes or so. He made it as he commited. Washer STILL not fixed and I will have to take yet a 3rd day off work and again will have wait a 4 hour window that they most likely will not meet. So here I sit with a pre-paid master Service Agreement on a broken washer, and so far have invested 2 days from work at a loss of about $225.00 and have a 3rd one to go. I could have bought a new washer for the 3 days off and the cost of that MPA. And still NO APOLOGY from Sears and I have yet to speak with anyone from Management. I am sooo done with Sears. I have cut up my Sears cards and am writing corporate a letter to cancel my MPA's on all appliances, close my Sears accounts, and shove thes pieces of credit card up their arses.

Company: Sears
Country: USA

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