Cal Spa
Bad Service, Plymouth, Minnesota Bad service, Can't seem to fix it but keep charging me

I have a 6 year old spa that cost me $10,000 and 1 month before the 5 year warranty was up I had the circulation pump replaced last October. Now I realize things don't last forever but since that has broke I replaced a motor, wet end, heater and ozonator. At my cost. Then I had a second wet end replaced at my cost and the serviceman ended up replacing the motor also and had all the work checked by the service man and it all check out ok. The motor I replaced was purchased at a Cal Spa dealer and broke in a week so I had Cal Spa replace the motor.

After that, the board blew and Cal Spa replaced the board. After the Board was replaced I started blowing the 30amp fuse in the hot tub and tripping both the breakers (the house and the one on the Gazebo) I am afraid it might start a fire and burn down my house. Cal Spa came out and replaced one 30amp fuse and in two days it blew again, then began not heating.

So I thought I would replace the heater again but found a melted wire and I called Cal Spa to come out and fix the problem. They came out and replace the wire. Two days later it popped both the fuses again. I looked at the hot tub and found another wire had melted. I called Cal spa again and they found it had burnt up the wire and relay box. I talked to the serviceman and was told the wires had been put in backwards.

Two days later the hot tub stopped heating again, so I called Cal Spa again but they could not fix it because it popped the circuit again and they couldn't check it. I called to reschedule and they came out and replaced the heater, 5 hours later it still is not heating. I called again to have them come out and look at this thing.

I have had to fight with the service department every time about who is going to pay for the service call and parts. People at Cal Spa have treated me very poorly. They tried to charge me for the new board, new relay box and almost every service call and said they don't warranty the work and I will have to pay for every service call ($60 a time).

I still don't know if they are trying to charge me for the new heater yet. I sure hope not, I just replace the heater 2 months ago.

I have to tell you I will never buy another Cal Spa again. The Service has been very poor. From the time I call till they can come and fix the problem is about a week.

I have only been able to use the tub 6 times this summer because it has been broke the rest of the time. Arctic Spa offers up to a 10-year parts and labor warranty on the hot tubs they sell. And the turn around time on the repairs is two days

Company: Cal Spa
Country: USA
State: Minnesota
City: Plymouth
Address: 14100 Carlson Parkway #300
Phone: 7635127727

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