Pooldeals.com
DPD Pools - Charlie Goss Gets An F in customer service unless your talk F as in Fruad

This is the worst company I have ever dealt with, After 6 business days of Our order still sitting with a waiting to be shipped status I decided to call and see what was going on, (Our order confirmation stated order would ship 1-3 b days) I couldn't reach anyone, So I left a message, they were quick to respond by Email, stated the order was shipping direct from factory. After 10 business days and still nothing I tried calling again. Still couldn't reach anyone, Sent an Email - No Repsponse
Called Back Again and after pushing random extention numbers I did reach someone in SALES. Said it wasn't his job but would try and help. He came back only to say order was cancelled. When I asked why and why I havent heard anything he stated I DONT NEED TO TAKE THIS SH* and hung up. I tried there instant message system "Roxy" wrote the order was cancelled because they hadn't heard from factory. I asked what do we do now? Re-order? Do you have other pumps? I didn't get a response they logged me off. I logged on again asked why they were still running an add for something they can't produce and if this was a come on add... I got logged off and they locked me out of the site. I wish I had read all the complaints about this company first. Seems this is how they do business

Company: Pooldeals.com
Country: USA
Site: pooldeals.com

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