Firestone
Typical - Bridgestone

I got a flat when I was driving to work and I went to Firestone because they had 2 of my tires in stock. I was planning on getting 4 but they said they can put in an order for me. While they were working on my car, they told me that 1 of my back struts was leaking. Mind you I have a 2007 car and there is no reason for it to be leaking. They said they needed to special order it and that I would have to pay for it in advance. I agreeded not knowing any better. I got home and I explained how I had to pay almost $600 for my car and he said he would call and tell them to cancel it. When he called they told him that the part was ordered and paid for (with the money I had to prepay for the part). Then when they installed it, instead of taking 2 hours, it took 7. They also found that I needed an adjustment. Do not go to firestone! They take advantage of girls who look like they are not sure about cars. After they did my alignment my car is shaking and driving to the right. When I called to get them to fix it, I was left on hold for 10 minutes then hung up on and when I called back I was just told to bring it in and they would get to it when they could. As if the over 1000 that I spent there didn't matter. Very very unhappy.

Company: Firestone
Country: USA

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