Firestone Service Center
Don't Beleive Them

I had a tire that was losing air and I needed an oil change. Normally I would do both of these repairs myself, but I have a new car and the tires would have a warranty (they are Bridgestone tires), besides it was winter and did not feel like working in the cold. I explained to the service writer what was needed, they put the car on the rack did the oil change and checked the tires. He said TWO of my tires (with only 23000 miles) needed to be replaced since they were damaged outside of the repairable area. I know what he was talking about and sometimes this is true. My other tire he said was bad was not losing air at all. I did not know whether to believe him or not since I could not see the damaged area on the tire that was leaking so I told him not to do anything. He proposed to replace my tires with two Fuzion tires, (which I never even heard of) (this is a Bridgestone/Firestone dealer) for about $240 "out the door".

I wisely said no. I paid him for the overpriced oil change and left. Oh, and they installed the wrong viscosity oil for my car. You would think doing something a simple as changing oil for a living you would at least do it right.

Two days later I went to my car dealer thinking maybe I should let them look at the tires since maybe they could honor any warrantee. They found a thin wire pin stuck in my tire (admittedly hard to find, I did not see it) well within the repairable area and fixed it. The other tire had no trace of any damage. Total bill -$18.

I'm sure Firestone had some yuppy scum in the head office decide that they were not to fix any tires but were to tell the customers they needed new ones to boost tire sales. And the Fuzion tires were probably the ones they were pushing because of high profit margins since nobody else sold this brand and they couldn't be comparison shopped. Luckily I wasn't taken in by these scam artists.

Company: Firestone Service Center
Country: USA
State: Illinois
City: Elgin
Address: Randall Rd

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