Sears
No-Show Repair Technician After Long Window, Call Center Never Called

I bought some Kenmore appliances - first mistake. Both appliances, a refrigerator and dishwasher, are poorly manufactured, required frequent repair and perform poorly. My latest experience, however, is with Sears 1-800-4-my-home. I called to schedule repair service and found, to my surprise, a pretty user friendly electronic service system. Schedule the services but got a really long window, 1pm to 5 pm. Arranged to be home, took half a day off of work and arranged child care. Guess what? No one showed up and I did not receive a call, even though I was at home, gave them both my home and mobile phone numbers. When I called to ask where the service tech was, I got someone who did not really speak English, and all they could say was sorry, that they did call and asked me to re-schedule. They never called and I will never, ever, ever, and never purchase another Sears appliance nor schedule any of their services. For your sanity, use someone else.

Company: Sears
Country: USA

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