Fpl
Refusal to allow customer listen to tape

Last month I named an FPL consultant requesting how I really could reduce my regular electronic bill. I mentioned I'd an area heater I introduced with me when shifting from Ny. I examine him the info about the device and he explained easily went it twenty four hours each day, seven days per week to get a month, my complete price could be $135.00. He never requested or described that before switching it on, I ought to examine to determine if my cell panel might manage the electricity therefore centered on his tips, I blocked it in and also the space by which it had been blocked in blew a dual electric-braker charging almost $250.00 to obtain my capacity to work-in an area in my own house.

I called FPL and talked to some states consultant who mentioned she'd check out the issue plus one week later she approached me declaring she paid attention to the registered phone and FPL did nothing wrong. I expected to get a backup of the registered discussion declaring I'd be much more than pleased to purchase the price of reproducing the recording and he or she mentioned this really is "private info" and also the only means I really could get yourself a backup is with a subpoena. Envision, FPL prefer to somebody document case than to merely cost the client to buy a duplicate of the registered discussion to listen to in case FPL might be to blame.

FPL understands that it'd be expensive to document judge documents so that they get each time nevertheless I'm likely to prosecute them requesting a court trial.

It Is about-time customers required their floor declining to permit these large businesses to wander throughout us.

If someone else has already established related issues, I would like to understand.

Company: Fpl
Country: USA
State: Florida

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