Home Direct USA
Delivery and Customer Service Problems

I requested a bureau on 10/26 and was informed to permit 7 - 10 business days for me personally to obtain it. I had been in touch with the store and anyway it reached the shipping area on Friday, 11/14, situated in Lyndhurst, NJ. The store was looking for out why I'venot noticed from their store which is today Thursday, 11/14. The store mentioned they do not provide to wherever I reside that will be about 30 miles away. Lastly, I notice in the shipping organization afterwards Friday. I inquired where have you been situated plus they mentioned Lyndhurst, NJ. Therefore, I requested the store I believed they do not provide to my region and he mentioned they do not often but I worked it out. I bought the jewelry shipping deal in the store including shipping to space of preference, construction, and elimination of any dirt. I had been also guaranteed they'd contact 1/2 time and 1-hour before they came. They named 1-hour before they came not 1/2 time before. They got it from the container before they arrived inside. They did not provide me-any warranty info. There is a damage on the exterior of 1 of the drawers and that I had a discussion using the driver, his assistant, and my spouse. They'd me register two locations. I named the area that sent the furniture, Nationwide Electronics Transport plus they explained to contact Home Direct US. I waited for half an hour before I acquired a live consultant about the telephone, only for her to inform me to contact Nationwide Electronics Transport back, plus they explained to contact House Direct US again. I described the damage problem with no guarantee info provided plus they questioned me easily described the damage and that I described no but I'd a discussion using the driver, his assistant, and my spouse and they simply mentioned indication below. The guarantee info I described the container wasnot introduced and that I examined the bureau also it wasnot on the website. I had been informed they'd email the organization that sent it and find out the things they might do. I had been informed inside a handful of hours they'd email the paperwork in my experience. The lady never did, I wound up needing to call-back again waiting another 30-hour to get a consultant, plus they explained she didnot have it nonetheless. I tried the following day, after which the next day. Lastly, after many more calls and awaiting an overall total of long periods of time plus they copped an attitude like they truly did not wish to accomplish any function, I acquired the email from the boss however, it generally does not note the damage that the organization that sent the furniture mentioned if anybody may include something about the paperwork it'd be House Immediate US also it another person stuffed the component wherever I had been designed to complete because it mentioned "Consumer Reaction", however, I had been informed simply to signal. They do not wish to request the individuals, SOMETHING. I'll never use them again and that i suggest others do exactly the same!

Company: Home Direct USA
Country: USA

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