Sears
Work Bench Delivered in Pieces, Weeks Late, No Firm Delivery Date

In January I decided to buy my husband a new 8' work bench from Sears. The customer service problems started in the store. Bubble gum chewing cashier and "forgot" we were waiting for her assistance. Had problem tell whether the items we wanted to purchase were available in stock. We decided to purchase it all together and was told that it would be at the most two weeks before the "total workbench" would be delivered. Here it is almost March and we have received pieces of the work bench at different times but not the whole order. We receive phone calls and 1-800 messages but no firm input on when we will received our total order, which was suppose to be delivered by the 25 of January. When we have asked it they can tell us where the items are at a certain point and when we can receive them they check the computers and can't tell us. We get phone calls that indicated your order has been delayed and will be shipped on a certain date. Then we get the same call again. If I could purchase the same bench for my husband somewhere else I would and take this all back to Sears. Because they don't care or have knowledge of when, where, and how things will be delivered. Then they may you pick it up because if it's delivered they will charge you an additional charge. Sales check# ends in 4280.

Company: Sears
Country: USA
State: Idaho
City: Boise

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