Sears
Interest Rate Raised After Cleared Late Payment, Charges Not Removed

Sears Citi Bank

The terms and conditions of the credit card services changes from the moment the card was activated.

There was a problem with a payment-being late that was not my fault and the agents cleared me of fault. As a result the interest rate was increased and the charges for increased interest rates was never deducted from my statement. I have asked them repeatedly to do that and they have not and the interest rate still remains at the escalated rate even though there was no reason to increase it.

I have written, e-mailed and talked on the phone with the company-to no avail.

Company: Sears
Country: USA

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