Irawoods.com
Outrageously bad customer service

I purchased Mr. Steam vapor program for my bathroom remodeling on 1/11/10. After I purchased, the web site confirmed anything was in-stock and might deliver out within one or two times. On 1/20, I obtained a contact from Tracey, their customer support repetition, explained among the products was on back-order, might appear their factory within 6-8 times. 1/29 I called her, she explained the manufacturer had delivered them on Wed 1/27, she must have it no later than 2/1 next Friday, and he or she might hurry it in my experience when she acquired it. On 2/2 Wednesday I sent her again, she explained the manufacturer might deliver out them this week, they'd I would like to understand when it had been out. Essentially she lied in my experience, them was never sent last wed! And that I've previously informed my company them may appear from the week of 2/2. Because my company currently planned the job, I've to allow him complete the task with no vapor process. I sent Ira wood & kids on 2/3 to stop the purchase trigger I actually donot require them anymore. You know what, they sent me back following day on 2/4, explained you will see A - 15% - 50% cancellation charge! Exactly what a wise company! Rip-off client by doing nothing! Our purchase is $1505, by not delivering me the things I requested, they get $750 for incentive! Exactly what a laugh! Bear in mind, never purchase from IRA WOOD & KIDS, their site is www.irawood.com! Study additional grievances about them, this can be a really dishonest organization! They've bad administration, have no idea their stock, as well as worse customer support. Do not react to emails, do not answer calls, no work to assist resolve problems. I am amazed this sort of organization nonetheless leaving in the current world. I purchase from online constantly for over 10 years, this may be the very first time actually I Have been treated like this.

Company: Irawoods.com
Country: USA

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