AltecLansing
Poor customer service

I purchased a BX-1020 final month (20 Rate) in the Altec Lansing site. Following a month (21 May) had handed and that I had previously forgotten about this, I obtain a mail stating it was still on 'backorder'. I sent customer support through the web site to stop it and got no responses. I really couldnot stop through the web site since the purchase was nevertheless 'pending'. There is no customer support quantity about the DigitalRiver site to contact. I'd to locate it on CNET. I named the amount and was frustrated to listen to in the repetition the item was no further in-stock - for greater than a month previously. I questioned concerning the backorder mail and he explained it had been incorrect. I questioned why did not the organization simply deliver a contact to say this was terminated. The responses were incongruent and sporadic. Evidently, he explained the machine does the backorder mail instantly and also the client must know that it's been terminated (how, I actually donot understand), otherwise they might contact the client support to discover. I hungup. Which was not really a sufficient knowledge whatsoever. No further Altec Lansing items for me personally.

Company: AltecLansing
Country: USA

  <     >