Service America
Poor Service

I do not recommend anyone purchase a service contract with them. As a matter of fact, I'm finished with these service contract companies. It is all just a scam.

This is my latest fiasco with Service America.

1. On 12/29/10 called in service because flame would not stay lite on furnace, sent out a technician who said there were loose wires and said it was fixed � problem not fixed when cold front hit New Year's weekend the heater would not work

2. On 1/5/10 sent out another technician that spent about 5 minutes and then told me it was too complicated for him so they would have to send out a specialist, he couldn't come out until Thurs 1/7/10 (in the meantime FL is being hit by the coldest system since the 70's, temps in the 20's at night and 40's during the day).

3. On 1/7/10 specialist shows up and spends a good deal of time diagnosing the problem and determines it is one of two things; 1) sensor, or 2) circuit board. To be on the safe side he said he was going to order both parts but they would not be in until Tues 1/12/10

4. On 1/12/10 another technician shows up with only the sensor and then tells me it is not the sensor but the circuit board and dispatch had sent our circuit board on another service call and he wouldn�t be able to fix it until Friday 1/15/10

5. My husband called to speak with the customer service supervisor and no one returned his call

6. On 1/13/10 I call Service America and request to cancel my contract and a refund of payment and they put me through to Pauline the customer service supervisor (funny how that works). She tells me that the circuit board never was delivered from the manufacture because it is on back order (different story than what the Tech told me) and now they want be able to fix the heater until Monday 1/18/10 (temps go back up into the 70's/50's now). This puts us into 4 weeks after the initial call when the heater should have been fixed in the first place. If they had sent out a competent technician to begin with this whole fiasco would not have happened.

7. Called on 1/15/10 to verify appointment for Monday

8. On 1/18/10 did not show up at scheduled time (8am - 1pm). Called Service America Customer Service and spoke to Sharon. She said my appointment was scheduled for Thur 1/21/10. I asked her to provide me with the amount of my contract renewal in August and then asked for the number of service calls that had been made since my renewal with the exception of this incident which began on 12/29/09. The contract renewal was $534.85. There was one service call for the washer that totaled $132.90 (which I actually wrote them a check for). I then asked to be transferred to Pauline and left a message on her voicemail that I wanted my contract cancelled and my money refunded. Pauline returned my call but told me they could only cancel my contract but could not refund my money.

As I stated before, I do not recommend this company. I actually went to their website and their VP of Operations actually has the nerve to have this posted... Nancy's motto is "treat the customer as you or a member of your family would want to be treated"

Is this how she treats her family?

Company: Service America
Country: USA
State: Florida
City: Tampa

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