Sears
Ad Showed TV Price Before Savings, Store Refused Advertised Price

Sears sent out a flyer to homes (apparently across America) titled "LAST DAY! SATURDAY, NOV. 26 AFTER THANKSGIVING SALE" which advertised a Samsung 47-in wide screen TV "BEFORE $300 INSTANT SAVINGS 899.99".

Sears also advertised the same TV on their website (which showed up for Oklahoma and California and probably everywhere else) which read "sale $899.99 BEFORE INSTANT SAVINGS".

I clearly see an AFTER instant savings price of $599.99, but apparently Sears doesn't see it that way.

This advertisement got my wife and I out to the local Sears store where we told by a clerk and also by the department manager that the price was $899.99 "AFTER" the $300 instant rebate. They refused to honor the advertised price of $599.99. I showed the ad to the manager and her response was "it is confusing".

I referred the complaint to my states Consumer Complaint Division who forwarded a copy of my complaint and ads to Sears. Sears never responded.

I would recommend calling Sears and confirming a sales price and getting the name of the clerk you speak to before wasting your time going to your local store because of a misleading or "CONFUSING AD".

Company: Sears
Country: USA
State: Oklahoma
City: Oklahoma City
Address: 2501 W. Memorial Road
Phone: 4057527000

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