Sears
Water Softener Repair Delayed Over Two Months by Wrong Parts

It is now over 2 months since my softener quit working, even though I told then the problem and the part number needed to fix it they insisted that a repair person would have to check it out and he ordered a different part which did not repair the unit, another appointment needed for another repair person to recheck the system. I asked him if he needed the part number and again he said no that he had order the correct part. Again wrong part received, again had to wait a week for another repair person to show up. He got on the phone with someone at the repair center and while they were talking I retrieved my owners manual and when the tech wrote down the part number needed I showed him the same part number underlined in my owners manual and told him I had told the first repair tech that this is what was needed. Appointment made for last Monday but repair center called and said that new appointment would be required to make repairs.

44 years wasted with Sears since I am not allowed to talk with a live person. At this time I have 13 Kenmore products, 2 Craftsman lawn mowers, other Craftsman lawn products and a load of Craftsman tools. I do have a list of products I own if you need it.

By the way it also took over 2 months to repair my dishwasher when it broke down. I have been it the auto repair business for over 30 years and if I treated my customers like you do i would have been fired and maybe sued.

By the way this is the second complaint since I did not even receive a call on the first. It is apparent that customer satisfaction is not a priority with your company, it was not like that in the past.

Company: Sears
Country: USA

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