Lighting Universe - Allied Trade Group
Lighting Universe product inaccuracies on site and horrible return policies

I ordered two fixtures and the special bulbs that they specified for these lights. I ended up placing the order by phone, because the online order would not go through. The lights and bulbs were delivered promptly, and the fixtures were very nice but the bulbs did not, in fact, fit the fixture.

Although the site said that bulbs are not returnable, this was their fault. I only ordered these bulbs because they were listed to go with this fixture. I had to order 25 bulbs.

Returning these bulbs was impossible. I had documented every conversation and email I had with ATG over several months. The reps were always very nice but nothing ever happened.

I eventually had to use VISA to get my money back. I still have a box of 25 bulbs that I have no use for.

I have no complaint about the fixtures. They are very nice and were not misrepresented, but be very careful if you order from them. They will not respond, even when they are mistaken. I will never order from ATG again.

Company: Lighting Universe - Allied Trade Group
Country: USA
State: Washington
Site: lightinguniverse.com

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