Sears
Dishwasher Repair Needed Two Week Wait and Wrong Technician Dispatched

I called Sears Repair Service to have a technician come out to fix my dishwasher.
They gave me a time of over two weeks before they could get a repairman out. The day before the schedule day of repair, I received an automated phone message that the repairperson would be out the next afternoon. The day of the scheduled service, I got a call from a serviceman at about 1 PM telling me he would be out in about 20 minutes to repair my washer, I said that it was a dishwasher and he replied that he did not do dishwashers and that would have to be someone else, he said he would check with dispatch and have them call me in a few minutes, I waited an hour and a half and no one called, I called the repairman back, he said that he had spoken to the dispatcher and she was to have called me right away. Waited another half hour but still no call. I called the Sears Customer Service to complain and was told they apologised for the error, however, they could not get anyone out to fix my dishwasher for another two days. I am not happy!!!

Company: Sears
Country: USA

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