The Home Depot
Discrimination

Our 69 yrs old dad went and got a brand new lawn mower At Home Website also it was faulty. The purchase was within 24 hours. I named the specific shop up and described the issue, declaring that it ceased operating while using the it and contains gas and oil but may find the problem or even the answer. Additionally, advised the worker that product was bought from that area and it is within 24hrs. The worker, Stan, mentioned that its was ok to create it back and he'll trade it for all of US. I delivered my dad back again to the shop wishing that its a smooth trade. Since I have had phone-in the issue forward, used to donot think it is essential for me to accompany my dad since English is just a second-language. Once he was there another worker agreed to assist because Stan was not accessible and decided that grass mower was damaged. The worker charged my dad of damaged the grass mower since he didn't place gas within the lawn mower. My dad might have issue talking great Language but he is able to study and create. He was ashamed of the accusation he permit the worker billed preservation solutions charge of $35 and never have utilization of the grass mower to get a handful of months. I had been annoyed. This really is my dad next garden mower in his 30 years plus within the U.S.A. After I called back again to Homedepot and requested to talk to the store-manager, Stan offered me the run-around. Lastly, he move me to John, whom I believed was a store-manager, and he decided to credit the $35 if we are available in the shop again. Over these period John had deceive us together with his name till I requested for his business-card and his chef title and contact info. He then mentioned that his chef has gone out of shop area and he or she was getting one hour plus meal.

Company: The Home Depot
Country: USA
State: Massachusetts
City: Norwood

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