ZIPS Dry Cleaning
Pants damaged

Zips dry cleaning damaged pants in cleaning process. Cleaner claims that damage can be fixed by steaming and repressing but dry cleaner claims they have no steam machine. I asked for money to have the pants taken to another cleaner to get them fixed. When that was declined I asked for money to replace pants. Pants were worth $50. This was also declined. I did not even receive the money I paid ZIPS to clean and press the pants. Manager was not at all apologetic. She blamed it on the material of the pants. Which is a regular material pants are made of. Then she blamed it on the fact that they are an assembly. I did receive the service I purchased - the pants were cleaned but were damaged in the process. I would try to steam them myself but cannot press them. Also I do not know how my hand held steamer will react to dry cleaning chemical.

Company: ZIPS Dry Cleaning
Country: USA

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