Sears
Late Technician Needed to Order Part After Week-Long Wait for Repair

After 2 weeks away on vacation, my family of 4 returned to a non-working Kenmore washer. I immediately called the Sears service center, told them I was getting an F35 code, and asked for an appointment. The earliest appointment was 1 week out so I moved my appointments around and on the designated day stayed home and waited. And waited. And waited. And waited some more. Finally, got a call saying technician was running late and would be at least 1 to 3 hours.

After 3 hours I called the service center and was told I'd get a call back. Technician calls 30 minutes later to say he'd have to order part and won't be in for 3 days. UGGGGGGH! If he knew what @ (&U$&% part I needed why didn't he tell me that earlier? Called the service center and one of their robots informed me that the techs don't get info regarding their next call until 1 hour before they get to the address.

Does this make any sense to anyone? They knew for 1 week what the problem was but no one ordered the part! So, their "policy" is to waste time - make me wait all day just so a "technician" can come out to tell me he doesn't have the part! How has this company stayed in business all of these years??

Company: Sears
Country: USA

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