Sears
Kenmore Washer Needed Repeated Repairs Despite Protection Plan

Bought a Kenmore Washer at Sears Roebuck & Co. Of course I thought Sears sold quality products. Before the first year, repair service had to be called in. Basket out of Round new basket required. This machine noises were a bit loud but as the year progressed it started to wheeze then whistle then clink changing gears. Called in repair new clutch, gasket, gearcase, support was needed. There sure were a lot of parts going out then in, oh but I had purchased the MASTER protection plan when I bought the machine. Of course the machine had greased up some of the clothes before the repair. Should I get a refund on the machine to pay for my ruin clothes.

The machine started its wheezing and whistling and clinking last month Dec called in the repair service, oh thank God I bought another year of MASTER protection.

When the repair man showed up oh I remember you now from past repairs, just what I want to be known for. Guess which part, the clutch! Well that fix lasted maybe 7 days. Due to the time of year I decided to wait until the holidays were over, so the repairman is coming in two days almost a month later to the day. Guess they don't have, pay the customer day of pay for all their MASTER protection plan days.

Moral of the story is I will never buy anything from Sears as they have no value in their products

Company: Sears
Country: USA
State: Colorado
City: Southgate
Address: 2050 Southgate Road

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