Verizon FIOS
Billing

It is a nightmare to have FIOS.

Their departments are a really mess. I made the order of triple play, which is TV, phone and internet. Before the installation, they sent me an email and I found that there was no phone service. I called them and they gave me a different order number&that is the begin of the nightmare.

They keep sendming me different bills. The triple play is much cheaper than paying them separately and now they are sending me bills to the TV and internet, and to the phone. I called them, many times, ask them to combine the service and the bill. But someday, the internet was gone and when I called again, they said that I did not pay for the phone! I was totally confulsed because the online acount I opened shows the balance was zero and their billing department also said I don't have unpaid bill. After made a dozen phone calls, I was really upset and said that just send me some bills and connect my internet!

The internet was re-connencted and now i have a new bill with TV and phone, no internet on it!

Company: Verizon FIOS
Country: USA
State: Maryland

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