Genie Garage Door Opener
Defective Genie Excelerator Garage Door Opener-Defective Screw Drive Defective screw drive Genie will not honor life time part warranty Alliance OH

I purchase a Genie Excelerator Garage door Opener Dec and on Dec 26 the garage door opener would not completely close. Upon investigate the Screw drive in the rail system broke in half. I called genie customer service and warranty and described the problem and Genie REFUSED to warranty the parts. The Genie Excelerator comes with a lifetime manufacturer parts warranty. I performed the door balance test as instructed by the genie rep and the garage door passed the test. I have called Genie twice with the same result... Genie refuses to replace the part or send a service dealer to review the part in the installed state. I would expect Genie to honor the warranty stated on the products when purchased.

Company: Genie Garage Door Opener
Country: USA
State: Nationwide
Address: 22790 Lake Park Boulevard Alliance OH 44601-3498
Phone: 8003543643

  <     >