Home Depot
Blinds Installed Two Feet Too Long, Shortening Costs $20 Each

I ordered blinds for my home, 12 blinds in total. I came into the store with rough measurements, and they quoted a price and scheduled an installer to come out and measure. After the measurements were made, the store issued a revised estimate and ordered the blinds. All of this was acceptable. The customer service representative advised that the blinds would be sold without sales tax because it was not applicable.

The blinds were installed approximately 3 weeks later. The installer had all the blinds except one, which had to be delivered by a store associate. Again, this was acceptable. Well, the blinds installed were 2 feet too long for the windows. The excuse for this was that it was a stock size. This is inaccurate because Bali sells the length of our windows - Home Depot chooses not to stock it. I was told at this moment that shortening the blinds would cost approximately $20 a blind. I spent $975 to have all the windows in my home equipped with properly sized blinds per our contract.

I went back to the store and was told that this was normal policy. I was also told that there was absolutely no one higher to talk to than the people I was speaking to. I am now without options. These blinds are a pain to shorten, and they look ridiculous in the windows. If I had known that full installation at Home Depot is deceptive, I would never have agreed. I do not know what options I am left with. It has been 6 months since the install, and I am dreadfully afraid of ruining my new blinds by shortening them myself. I refuse to ever shop at Home Depot again.

Company: Home Depot
Country: USA
State: Tennessee
City: Johnson City
Site: homedepot.com

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