American Home Shield
Service Company Never Called Back and Reimbursement for Outside Repair Refused

I requested service on a broken appliance on Saturday, AHS had their service co call me to set an appointment. The service co. never called back with a time. I contacted AHS after 3 days to let them know and was to find out that the Co. would not come out to repair anything until a day when I could not be at home. I was under the impression repairs were to made within 48 hours of requesting service and this is true. The service co would not do this and I had to call an outside company to come fix my appliance and AHS would not reimburse me for this expense. I would of had to wait another 7 days before the co that was contracted through AHS would come out. This is unacceptable. It ended up costing me $155.00 for the repairman I had fix my washer.

Another time right before Christmas my well broke. They don't even have a Co the use to fix wells. I was told to find a well co. and ask them 50 questions to even find out if AHS would honor their work. I was without water for 3 days that time and ended up having to pay $380.00 to have it fixed and still have to pay AHS for this coverage they do not even cover.

Company: American Home Shield
Country: USA
State: Iowa
City: Carroll
Address: P.O. Box 849
Phone: 8882474777

  <     >