Sears
Kegorator Order Sold to Another Customer After Store Said Backordered
- 02-08-2008
- 12
My wife purchased a kegorator for me for our anniversary from Sears.com on 15 January for a Superbowl party on 3 February. Product was to be delivered on 1 February to a local store. When we called, we were told that the product was backordered. When I called Sears.com they stated that the product was delivered, but no longer in stock.
Basically the store received the a kegorator and sold it to someone else, then told us it was backordered, basically guaranteeing 2 sales. When I confronted Sears they stated that they couldn't verify that the product was sold. This is 2008. Why couldn't they verify the information. The truth is they chose not to and they didn't care about me. Bottom line, they don't think the consumer can influence others.
Company: Sears
Country: USA
Site: sears.com