Aaron's Sales And Leasing
Furniture Taken Back After Move, Lease Dispute, Nonstop Calls

In their lease it states they will move furniture for free up to a certain number of miles if you move. On August 1st, Aaron's took a couch and a love seat back to their store because they could not fit the couch in our new apartment, after already moving the love seat inside. They are now selling them for the same price we leased them for, minus only 50 dollars. I have pictures to prove it. I guess since we had it for five months with no late payments, that is a reasonable deduction for the next sucker.

Their professional movers scratched up the walls moving the love seat back outside of the apartment. I have pictures to prove it. Getting the couch over the balcony was not an option, even though the movers were ready to use rope to pull it, but Greg told them no. We were told to come to the store and pick another couch and love seat, only to find out they no longer had that type of material. They only had stiff and rug material, but they offered a recliner at $2200 plus interest and said they would transfer the payments from the previous furniture, which we had only four payments left on, to the new one. Greg's solution to the problem was to get us into a new lease that is 12 months longer, a 24-month lease with transferred payments making it 20 months.

After waiting half a month with no furniture, they still wanted their money. So we went to a different Aaron's store to find a couch on sale for $399 cash only, and Greg said we could get it if we just made a payment of $99 and that was it, with no lease. But the Aaron's store that has the furniture did not want to take our money and told us that was Greg's deal. So Greg told us to give the movers the money when they came, and that they would be there first thing the next day. They finally showed up with no new lease. When we called the store to find out why, we learned that Greg had forgotten to call the store to tell them to deliver. They took our $100, and weeks later we found out we still owe them half a payment. We were supposed to keep paying the same payments even though it is a different couch, and now our payments are due on the 1st, not the 15th.

The week before, the regional manager, Mr. Baleanny (that is how it is pronounced), told us, "I don't expect you to make a monthly payment for August, since you didn't have any furniture for half a month, and I will send our painters by to fix the problems." The painters never came, even to this day, but they did come by to leave us a note saying we need to discuss our account. Greg also told us he would transfer the payments. We had made five payments of $117 plus a full and half payment on the first day so that our bills always end on the 15th, and the new furniture was on sale for $399. Weeks after delivery, Greg now denies saying he was going to transfer the payments and wants us to fulfill the lease agreement.

They started calling three times a day on September 1. The computer calls at 10 A.M. Then an employee or Greg, most of the time both, kept popping up, one single person and the moving truck, at 8:00 in the morning on Saturdays and a quarter to 9 on weekdays. I have my phone bill to prove it and the signs left on the door. Even when we answer the phone and tell them what Greg said, he denies it and says they will keep calling until they get the money.

In late October they stopped calling and began threatening us with putting it on our credit report. Greg says, "I've got a signed lease, that's all I need," even though the lease he has is for a couch that has been in their store since August 1st. I have pictures to prove it. The regional manager denies everything he said, even about the painters, and now says they will come out when we make a payment, even though it was brought to his attention back in August.

You would think that if a professional business scratches up the walls of the apartment you are renting because of its mistakes, it would at least clean up after itself. Corporate knows that the Broad River store is trying to charge us for furniture they took without letting us try to move it in ourselves. We never missed a payment, they scratched up the walls taking the furniture out after putting it in, and it is now sitting in their store with a price tag, because we signed a lease.

Someone from Mississippi gave me the idea to get the divisional office number. I do not know who is higher, the district manager, James Wise, the regional manager, Mr. Beleanny, or corporate, or the divisional office. But I do know the district manager is a hustler, the regional manager is a hustler, and if that was even corporate, a girl named Kim is inconsiderate, and Greg just learned it from them. So if you are thinking about leasing used furniture, weigh your options first before doing business with these people. Come with your lies and your sorry hustling skills to discredit this report; I have everything to back up my words. It did not just pop into my head and sound good at the time, like they try to tell people.

Company: Aaron's Sales And Leasing
Country: USA
State: South Carolina
City: Columbia
Address: 2355 Broad River Rd
Phone: 8037729958

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