Lowe's
Waiting for merchandise

I was promised delivery of a 'fridge this morning. When I called at 11.20 A.M. To make sure the delivery team were on their way I was told that they had not left yet but "were working on it".

There are other things people have to do other than waiting for a delivery to show up.

I can't work outside because they have my land line number and insist on calling up before they deliver. I had ask for a ballpark delivery time when ordering the goods but they wouldn't be tied down; if they had even told me when deliveries begin (since this is apparently not very soon in the day) I could have done the other things I needed to do first.

Now it looks as though I might not get anything else at all done today - and I'm wondering if they will show up at all.

All they have to do is bring in our 'fridge and plug it in, maybe they will balance the legs. I have already emptied my old fridge and there are food items and one medication that need to stay refrigerated. I've moved the old fridge outside single-handedly to save them (and me) time. They just need to show up!

I've deliberately waited until 12 Noon before submitting this complaint, as their promise was, after all restricted to delivering "in the morning". Now it is Noon and they are officially in default of their promise.

Despite the hassle I believe I will be making my own deliveries. They have only to come less than six miles and charge $55 to even drop anything off!

Company: Lowe's
Country: USA

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