HHGregg
Stay away from these guys

This is a company to stay away from!!!
I wish I'd read the reviews here before purchasing my new fridge. The two day delivery took nine days and even after I told them repeatedly BEFORE I PURCHASED THE FRIDGE that my drive way was very narrow and they needed to use a small truck, they showed up with a 34ft truck. Their smallest truck. When they could not get the truck to my house they TOLD ME TO BORROW a smaller truck from a friend or neighbor so they could complete the delivery. I went back to the store and told them just give me my money back and I'll buy elsewhere. They said no, no, no, we can make this work. I finally did borrow a truck from a friend and got the fridge to my house where the installers dumped it and ran. They didn't even bother to put my 70# house door back on the hinges leaving me to fight with it by myself for 30 minutes.

But it gets better.

When I noticed the next morning the seal on the freezer was not working, lots of condensation and ice in the freezer, and reported back to the store they said they'd send a team out to check it. The bozo team arrived a week later to tell me the seal was bad and they'd have to swap out my fridge.

After three weeks of waiting while they tried to figure out how to get a truck to my place the bottom line from the regional manager was, it was my problem. I had to get the fridge back to the store for a refund, if I couldn't manage to do it, no refund. I told the sales person 3 times explicitly before I purchased the fridge it would be difficult to get it to my place, were they sure they could do it. I was told repeatedly yes, we can deliver it to you, no problem.

Not only did they lie through their teeth every step of the way, they never returned calls, and then in the end expected me to somehow get a 400# brand new but defective fridge back to their store to get a refund.
Stay away from this company

Company: HHGregg
Country: USA

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