The Home Depot
Wrong Paint Color Cost Two Sign Jobs, $3,625 Demand

On or about 7.1.7, I purchased 2 cans of paint, 1 black and 1 off-white, at the Home Depot on Kings Canyon Ave in Fresno, CA.

I started with the off-white to paint the background, and there was the main problem: it was way off white, more into greenish, but if it had been lighter, it might have been used. It was not proper for the color of the background for 2 signs.

I used a white background on another one, using a special paint, that was not proper, which is why I had bought the new ones.

The black paint was OK. But I could not make 2 signs, just 1, so 1/2 was reduced from the bill. It cost me $125, plus 2 new customers that had already agreed and just waited until they could see the demo. That's why 2 specific new jobs were lost.

If the paints were returned, maybe I would get my money back. But the loss was more. That's why I was advised to explain it to Home Depot. A letter was sent, and I got a note from them that they received it.

Then we came across a complaint on my computer, which is why this should be treated better. The demand will be the same:

$ 125.00 (1/2 of bill lost)
350.00 (New job lost)
650.00 (New job lost)
Total actual $1,125.00 amount lost
plus
Legal Damage $2,500.00 = Net total: $3,625.00

If the case goes to court, as expected, the expenses will increase.

(When I purchased, the young lady used the modern machine to verify it.)

Company: The Home Depot
Country: USA
State: California
City: Fresno
Address: On Kings Canyon

  <     >