American Standard
Continues to sell defective product and warranty covers parts, not labor, so unless you are a plumber, you will continue to pay if you buy their product. Ripoff

Here is my letter to the customer care dept about my experience. When I called and told customer service I had no reply after one month and that the diverter part was obviously defective, they told me that its the part, not them. So even though they put their name on it, they wont accept responsibility. I guess I have to keep paying for a plumber if I want to keep this kitchen faucet.

Customer Care at American Standard
P.O. Box 6820
1 Centennial Plaza
Piscataway, NJ 08855-6820
To Whom It May Concern:
I am writing to express my continued displeasure with your product and your service. On 6/19 I purchased a white kitchen faucet (Model 4205.671.021) from home depot for $99. We hired a plumber from Roto Rooter to install the new faucet, and he spent several hours here, including over an hour on the phone with your company. He charged us $300. When he was done, the spray nozzle was not functioning correctly. When the sprayer was used, the pressure was light and the faucet still was on. The plumber explained this was because the product was defective.

Your service department felt otherwise and said the problem was the plumber had broken the diverter during installation. They sent me a new one and said to call when I receive it and they would talk me through the installation procedure. When I installed it with their direction, it did not fix the problem. I was very disappointed. Perhaps a piece of the diverter was caught in the line, they suggested. I said I had invested more than enough money, time, and effort in this process not to have a working faucet and they agreed. On 7/21 I faxed a copy of the receipt from home depot. They said they would send a replacement faucet and reimburse me the cost of another installation up to $150. I was pleased with the solution, but concerned that the diverter mechanism in this model was defective. They assured me this was not the case. This case was assigned file #333877.

Soon the replacement faucet arrived, and we had another plumber install it for $150. All went well and the sprayer was working. We were pleased, but it was short-lived. On 8/22, we faxed the receipt for the installation per Ray's instructions. Two months later I called to get the status of the payment and was told the paperwork had been lost. On 10/16 I faxed the receipt again along with a fax log showing that we had also faxed them on 8/22. We finally received a check in November, the Invoice date read 10/26/06 but it was postmarked November 9th, three months after we paid the plumber.

Well, the diverter broke again last week, we had a working faucet for less than six months. Once again the sprayer is useless, because most of the water is still coming out of the fountain. Let me assure you folks, the diverter mechanism in this model is defective. It is poor design, and I feel like an idiot paying as much money as I have to try to make your product work as designed. What should I do? Install another diverter and have it not work again? Get a new faucet so it can work another six months? No, I need to replace this defective product once and for all. I am extremely disappointed with your company, I will never buy another American Standard product again, and I insist you send me a full refund for this faucet because I do not want it replaced. I have already sent you the receipt once, but I can send it again if you have lost it. Please contact me immediately.

Company: American Standard
Country: USA
State: New Jersey
City: Piscataway
Address: 1 Centennial Plaza

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