The Home Depot
Overcharged $50-$60 at Coram, NY store and given runaround

There seems to be a culture of arrogance at the Coram, NY store (store #1229). SEVERAL times (at least three that I can remember) I have been overcharged for items. Product is 'conveniently' stacked under the wrong sign, or old signs are not taken down. I have talked to friends and coworkers, and all report similar problems with the Coram, NY store.

In one particular instance I was overcharged $50-$60. I went to the customer service desk and complained. The arrogant employee at the counter walked back with me to the aisle stack, and when I pointed out the price, he disagreed and said it was 'plain as day to him.' I grabbed a passing customer and asked him what he thought the price was, and he came to the same conclusion I had. Another issue of 'convenient' packout.

I wrote a letter to the corporate office regarding the matter. I NEVER received a reply. I called roughly six (6) weeks later and was told I should email the complaint. I copied and pasted the text from my original letter. I got a canned response that offered me a $10 gift card (by my math, that left me at LEAST $40 short for the one instance and at least $20-25 short for the other instances). I called to complain, and after about 10 minutes the first customer service person raised the offer to a $50 gift card. That was STILL short in my book.

At this point things went downhill when I requested to speak with a supervisor. At first I was told 'she wasn't going to take my call.' How do you like that? As if she were some VIP. Then I was offered a chance to play some bizarre form of 'Let's Make a Deal.' If I wanted to speak to the supervisor, I would have to relinquish the $50 gift card offer. I was FUMING at this point. The supervisor I spoke with (Rebecca?) apparently was the inspiration for the culture of arrogance at Home Depot.

I asked why I never received a reply to my initial letter (answer: letters are logged in the system, and they do not receive a reply). NICE SYSTEM! I wanted to discuss why I was overcharged (answer: your email [from the six-week-old letter] does not say you were overcharged, it says there was a pricing issue). When I wanted to discuss what had transpired in the six weeks since the letter [another store had it priced the way I originally interpreted it], she said that since it wasn't in the email she couldn't discuss it.

At this point I requested to cancel my Home Depot credit card, and she transferred me to another department, but not without first giving me some more nasty attitude. I now shop at Lowe's (Medford, NY). Prices may be a few cents higher, but I have not yet been overcharged, so I figure I'm ahead of the game.

This all took place several months ago. Home Depot recently sent me a canned email, spam, offering a whopping 10% off an order to make amends. Yeah right - like I would ever take them up on that. My recommendation? Avoid this store like the plague. The corporate board should consider changing the company name to 'The Home Despot.' I think it better describes (at least) the Coram, NY store as well as the corporate headquarters.

Company: The Home Depot
Country: USA
State: New York
City: Coram
Address: 346 Middle Country Road
Phone: 6314510685

  <     >