Centex Hometeam Security - Ranger America
No service provided for payments made, ripoff

I purchased a Centex System in our old home in 2003. We moved to a new home in 2004 and had the system service moved over in 2004. Since it was a new home we had to pay over $350.00 for teh wiring and the security system itself.

We sigend a 2 year contract and I signed up to automatic payments through our bank for the monthly fee. My bank automaticaly made the payments to Centex on my behalf. About 9 months later I relaized I was not receiving any paper bill but the payments were being accepted. I called and was told by a lady that my account was paid very far ahead which Is why no payment was received.

I delayed payments for several months and asked them to send a bill they never did. The payments continued and on December I had an alarm activation. No one ever called or came by from the company or the police were never called. I called Centex (Ranger America) and was told that there records did not show I was a customer with Centex and they had not been monitoring. I spoke to a manager Cesar after I sent a letter to Centex.

He was very rude and not help full. He stated that because I did not test the system it was my fault and they were not responsible. I questioned how they can be taking payments from someone and not inquir as to why someon is making payments to them without them providing a service.

They are not returning my calls now and I am left with almost 2 years of having a system that was never monitored which I have paid over $1,200 for. Centex never directed me on teh testing of the system. However, any legitimate company would have see that someone was making payments with no service being provided.

I am considering getting an attorney but am not sure how that works for small claims court for out of state companies.

Please avoid this company and anything associated with Ranger America.

Company: Centex Hometeam Security - Ranger America
Country: USA
State: Texas
City: Dallas
Address: 6500 Greenville Avenue Suite 200
Phone: 8005796891

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