Ozark Pool And Spas
Rude, NO Service, dishonest, horrible business practices, ripoff

It took me 2 weeks after getting an estimate of repeated calling to get them to order the necessary part. I put my money down on the part and they said it would take 10 days. After 14 days and no word i called them.

They said that they had the part and were really busy and would fix it in a few days. 5 days later I called them and the guy, Dan, who was supposed to fix the part said he was gone for the week even though he had said he would fix it in a few days. He said he would fix it the following Monday.

So that following tuesday, 25 days after ordering the part and 1.5 months after the initial estimate I called and they said they would be at my house in a half hour. So i left work and they never showed. I called them every hour for 3 hours and they said they were on their way. 4 hours later my boss went down to the store waited for the owner and a half hour later the owner walked in and handed her my money back and never apologized even... I still dont have the problem fixed.

I was discriminated against because of my age and sex and was treated like dirt!

Dan however, was aplogetic... What I dont understand though is that if he couldnt fix it and had to have the owner do it, which he claimed was the case, then why did I have to wait the whole time for Dan to get to it?
I just want it fixed.

Company: Ozark Pool And Spas
Country: USA
State: Missouri
City: Rolla
Address: 615 S Bishop Ave
Phone: 5733684135

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