Cal-Coast Repiping
Ripoff did not abide by the terms of their contract and salesman was belligerant to my wife and children

I had my house repiped by Cal Coast Repiping and the experience was horrible. I took a day off of work and when they arrived, they did not have the correct supplies. When they returned to perform the contracted job, the crew did not work well together (the foreman was complaining about his crew all day) and the workmanship was shoddy. My walls were opened with hammers; and, at every solder joint, my studs were charred. I gave one guy a heat shield. He used it once and threw it in the trash. A short run of underground piping was not on the work order, so the foreman told me that he would install it if I dug the trench for him, which I did. Two return trips were required to repair and reposition many of the valves and faucets.

The worst part was the drywall repair. The texture did not match the rest of the wall and the work was so bad that it could not be painted over. When I asked the repair foreman about his experience, he said, I've been doing this for about a year, but I don't know how to use drywall tape or other fancy stuff like that. The scope of work on their contract was not followed to repair their holes; and the company would not back up their written contract. When their salesman, Ed Michaud, came to look at the work, he said it was fine and became belligerent. He went through my house cursing in front of my small children and calling us liars. I got two estimates to properly fix the walls and deducted that from their invoice. The actual amount of damage to my house was around $2,300 (I have two estimates from reputable drywall contractors). They subsequently put a lien on our house and filed a case against my wife and me.

The company checks out good on the Better Business Bureau and Contractor State License Board, but their workmanship and customer service is the worst that I have ever experienced. Better Business Bureau was absolutely worthless. Unless I paid Cal Coast in full, they would not help me at all.

After 11 months, we started getting a loud, intermittent, bang, when we used a faucet, dishwasher, washing machine or lawn sprinkler. When I told Chuck Vershaw, the owner, that the noise is being amplified because the pipes are making contact with improperly repaired walls, he told me that he's not going to open up any wall. Mr. Vershaw has made futile attempts to correct the problem, but all I really got was lip service. He's had experts over to listen; and they have told him that the pipes are loose in the wall and the water hammer arrestors have failed, but he refuses to correct the problem.

In my experience, Cal Coast is the most unethical company I have ever dealt with, personally and professionally. Their website describes how their work should be performed and how the walls are repaired. Unfortunately, it looks nothing like mine. The website has a message from the owner and it ends with him stating "If additional questions arise and you need answers, call me at home (714) 256-4002, if necessary." I've called it and it rings at their office!

Earlier this year Cal-Coast was charged by the Los Angeles City Attorney's Environmental Justice Unit, with nine counts of violating asbestos emission rules.

Cal Coast does a lot of work in California and future customers need to be informed. After everything that I went through, it is my opinion that this company should never be used.

Company: Cal-Coast Repiping
Country: USA
State: California
City: Brea
Address: 1371 Titan Way
Phone: 8006497511

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