Oreck Corporation
Ripoff will not honor warranty on defective part

I purchased this vacuum in August. It has only been used in my home and the warranty is for 3 years for defective parts and the brush roller is covered (per Alec in their order department) because there are hardly any bristles left on the roller. For what this vacuum cost, it should surely last longer than 2 1/2 years.

I ordered a brush roller from their website on 4-25 and then the next day (26th) I checked my warranty and sent them an email requesting a refund for the $32.20 that I had paid the previous day. With no response to my email, I called them at 1-800-289-5888 on 4-27 and spoke with Alec. He transferred me to their Customer Service Department at 1-800-989-3535 and I was on hold for over 2 1/2 hours. No one ever answered so I finally hung up.

I then sent another email to them that day (27th) and another one on the 29th requesting that someone give my problem some attention.

On the 29th I received 2 emails from Danielle D.in their Customer Care Department telling me that it wasn't covered under their warranty because it wasn't defective.

I sent her a reply telling her that it was defective and not standing by their warranty was just not right.

I stand by the fact that a brush roller on a vacuum should last longer that this one has and therefore, it is defective.

Thank you in advance for any help you may be able to render.

Company: Oreck Corporation
Country: USA
State: Mississippi
City: Long Beach
Address: 21180 Oreck Ave
Phone: 8009893535

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