Broward Factory Service
Technician Rude, Silent, and Never Explains the Repair Problem

BFS has a technician who does the job but is just so rude. He doesn't talk to customers, ignores them, and then just leaves without telling them what the problem was. It is really frustrating. I have had him twice now. I requested that he not come. It is not that he is unfriendly, he won't even talk to you as a customer. A year ago he came to fix a sink - he walked in, fixed it, then said "you're all set" and tried leaving... I said excuse me, what was wrong? Then he barely explained it and tried leaving... Not OK. This is in Orlando, FL.

This happened again, then I complained about him. Now he comes AGAIN to fix an AC... He walks in. Asks me what's wrong. Then leaves. Then disappears for ten mins. Most techs will come inside and explain what is going on. Not this one... After 15 mins, he walks in and says "you're all set"... I said again, what was wrong??? He is so rude... Is it so hard to just talk to a customer and say, here is the problem, etc.? Horrid attitude... The only positive is he gets the job done, but he has the worst customer service. I definitely do not want him coming over again.

Company: Broward Factory Service
Country: USA

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