Sears home repair service
Stove Fire Blamed on Improper Installation, Charged 85$ Service Call

Made an appointment and the representative did not inform me that there would be a service call charge of 85$. I already new what was wrong with the stove and was even given the part number by the GE technician that was out 2 days prior (this visit by the way was free of charge). I wanted Sears to come and fix the unit under a warranty, or similar, as I was told by the GE tech that the unit was installed improperly thus the reason that my stove started on fire. This was all explained to the service representative when the appointment was scheduled but on the day of the call I was still charged 85$ and was told it would be another 150$ to repair the stove... All because Sears installed it wrong. This has been followed up by numerous phone calls and hours on the phone in which I have been told there is nothing that they can do, been hung up on, that are " no records" of our claim, being transferred around to various other departments, and being denied an 85$ refund on a service call that I did not need. To top it off this dispute has been over a whopping 50$ in parts and the labor to install it. I don't care about the money (I even turned down a 50$ gift card that was offered by 1 representative), it's the principal of it all. You screwed it up so you should be honorable enough to fix it. I will never shop here again! And I will go out of my way to share my experience with all my family and friends.

Company: Sears home repair service
Country: USA

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