Sears
Stove repair billed though technician blamed wrong cause

I had a problem with my kitchen stove. I called Sears to come and repair it. The service man said it was in the electricity and not the stove. We called an electrician and he right away found the problem. Not the electricity, but the stove. A wire had come off the back and had shorted out the stove. I was billed from Sears for $90.72 and the repair man did nothing. I am trying to not have to pay for two bills and Sears tells me that once the bill is made out, I have to pay for it. Then, maybe they will reimburse me. NO, I should not have been billed for it. The repair man did not do his job. The electrician said the repairman should have picked up on it right away. As soon as he pulled the stove out, he found the problem. I feel I should not have to pay for Sears something he did not do.

Company: Sears
Country: USA

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