Facebook
Paid 200 Credits via Boleto, Not Received in a Week

I bought a pack of 200 Facebook credits to later use in Facebook games. It is the third time I have purchased credits on Facebook and the first time I have had problems.

As usual, I paid with my favorite payment method, boleto bancario. In my two previous experiences it never took more than 3 days to have the Facebook credits in my account.

It has been a week since I paid for 200 Facebook credits via boleto bancario on Monday, Feb 13th, and I have not received them. I made the purchase on the Facebook site at the tab "buy more credits". I used this payment method for the two purchases I made in Jan, and everything went well and I got my credits in less than 3 days.

My recent purchase history says I did not purchase Facebook credits recently, but I did, on Monday the 13th, a month ago on Jan 14th, and also in the first week of January, but none of this is showing up anymore.

I am pretty disappointed with the delay. I wanted to use the credits to buy game items, and with all this time the game offer I wanted has already expired. I contacted Facebook support 3 days ago, but I have not received any response.

Please, I need help and I would like to get my credits.

Company: Facebook
Country: USA

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