Facebook
200 Credits Paid by Boleto on Feb 13 Never Received

I bought a pack of 200 Facebook credits to use later in Facebook games. It is the third time I have purchased credits on Facebook and the first time I have had problems.

As usual, I paid with my favorite payment method, boleto bancario. In my two previous experiences it never took more than 3 days to have the Facebook credits in my account.

It has been a week since I paid for 200 Facebook credits via boleto bancario, on Monday, Feb 13th, and I have not received them. I used this payment method for the two purchases I made in Jan, and everything went well; I got my credits in less than 3 days.

My recent purchase history says I did not purchase FB credits recently, but I did, on Monday the 13th, a month ago on Jan 14th, and also in the first week of January, but none of these show up anymore.

I am pretty disappointed with the delay. I wanted to use the credits to buy game items, but with all this time the game offer I wanted has already expired. I contacted FB support 3 days ago and have not received any response.

Please, I need help and I would like to get my credits and a response from the FB support team.

Regards

Company: Facebook
Country: USA

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