Ideapad Y570
Terrible Customer Support

I bought an IdeaPad Y570 Notebook - 08626JU accordingly 30 days before. The bundled PowerDVD 10 application didn't function - it didn't perform blu ray disks because of the application repeatedly failing to update. This is how the IT assistance/problem procedure with Lenovo went.

1. Named IT Assistance, IT support mistakenly informs me that PowerDVD doesn't support blu ray play and that I will need to buy application myself. I clarify that it had been bundled software, it included a blu ray travel, plus they have to repair the problem by giving me new software. IT guarantees me application assistance will-call me back within 30-60 minutes... Never occurred.

2. Delivered complain email. I obtained an answer such severe broken Language that it had been incomprehensible.

3. Delivered criticism response and required to become place in contact with american-based customer care. Obtained another mail, additionally in broken Language but fairly understandable. I had been informed that my pc doesn't possess a blu ray travel, which I ought to contact application tech-support, however they would need to cost me for doing this because itis not protected under warranty.

Summary: Lenovo tech-support repeatedly lied about my pc, and application, and calling me back. They demonstrated themselves inexperienced and never educated in Lenovo items. Lenovo won't remain behind its item, after which when you genuinely believe that it can't-get any worse they will attempt to press more income from you.in me they (and IBM) have dropped a person for a lifetime.

Company: Ideapad Y570
Country: USA

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