Lenovo Ideapad
No Support Internet

Purchased 2 Lenovo Ideapads from Office Depot as gifts for my Grand kids. One works fine most of the time. The other did not work right from day one and appeared to have had the back removed at one time. (very slight pry marks). Office Depot did not have any more in stock, and recommended returning to Lenovo for repair/replacement. I trusted Lenovo when they said it would take 5-7 days to repair. After 9 phone calls and no web support, I finally got someone to tell me what was going on. Apparently Lenovo is having this problem (will not charge and freezes up) with a lot of the Ideapads. They wanted to send my Ideapad to their research department to compare to other bad units which they said would take at least 2 more weeks. I informed them that this was not accceptable because I have one Grand child with a Tablet and one without. They said they would try and speed up the process, but could not give me a name or number of who I was speaking to. This is a learning experience for me as I need to buy 2 new Desk tops for my business and certainly will not consider a Lenovo/IBM product.

Company: Lenovo Ideapad
Country: USA
Phone: 8774536686
Site: lenovo.com

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