PC Medic
Ps3

My husband had called PC Medic in Ishpeming, Michigan when our playstation3 broke. They told him that they'd diagnose and get our game out of the system that was stuck in there for $25/$30 price range. After they had our ps3 console in their possession for over 2 weeks, I called and asked for a status on it. They said it was currently being looked at and would call us when they found out what was... Wrong with it. After 3.5 weeks being at their office, they called us today and said that it was fixed, and it'd be $75.00. I thanked them for fixing our ps3, but told them that I was mad because they fixed it without our consent, in fact I didn't know what was even wrong with it. He said that when we were quoted the $25/$30 price, the guy who quoted us was probabaly thinking this, this, and that (and proceeded to ramble off some possible problems) and they only way to figure out what WAS wrong with it, was to actucally fix it, and see if it worked. When I asked him why they didn't call me for permission then, to proceed with the fixing of our console, he stated "because that isn't how we work here". I told him I thought it was crap, and that his customer service was poor. He told me that I could have my game that was stuck in the console back if I paid $30.00, but I cannot have my actual console back until I pay the full $75.00. I told him that I knew someone that could have POSSIBLE fixed the problem after it was diagnosed and he said "no you dont, no one would have the equiptment we have here" Then when I asked again why they couldn't have called me, he started to interupt me and said he didn't want to listen as he's already heard what I had to say, and then hung up on me. I now have to wait until our next pay date to pick our item up because it costs more then I expected. It's pathetic that my own item is being held "hostage" so to speak. I would've hoped they'd a treated us a bit better since I was giving them business, it was the owner I was speaking with at that. I guess not!

Company: PC Medic
Country: USA

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