Hewlett-Packard (HP)
Repeated support calls and wasted phone minutes on notebook wi-fi

Ever since I bought the note book I have had problems with my wi-fi I have called several times and get nowhere. The thing that makes me mad the worst is I have used almost half of my allowed minutes on my phone for the one in 2 calls and have not yet gotten my problem fixed yet I have the first tech that I talked to was somewhat helpful but he still did not fix my problem he did set up a call back to see if the issues where resolved I told the tech to do the call backs after 7 pm and I never talked to a tech when they did the call backs because they called before the times that was scheduled and I was t work then when I called again they said they attempted to call back three times but they did not get to talk to me because I was unavailable but really they do not know how to read the notes on what time to call

The other big issue I had was when I called in they tried to make me do everything I already did with the previous tech using another lot of my minutes and still have not fixed my issue when I would ask the tech a question he could not answer it it was like he was cool less of his job. I asked to be transfer to a supervisor and he refused for 2 minutes to transfer me to a supervisor then when I talked to a supervisor he tried to give me right back to the same tech that would not transfer me to begin with

The third tech I talked to tried to have me hang up and said he would call me back one my system resetted but I told him I wanted to stay on the line he said he had other customers to attend to as if I wasnot important to him I asked to talk to his supervisors and he placed me on hold for a long time around thirty minutes and did not come back on the line one I am so unhappy with HP customer service that I will never by another hp product again that is for sure the customer service sucks

Company: Hewlett-Packard (HP)
Country: USA

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