Hewlett-Packard (HP)
Problems with my notebook - Compaq cq62 notebook

Ever sence i bought the note book i have had problums with my wi-fi i have called servral times and get now where the thing that makes me mad the worst is i have used almost half of my allowed minutes on my phone for the one in 2 calls and have not yet gotten my problum fixed yet i have the first tech that i talked to was somewhat helpful but he still did not fix my problum he did set up a call back to see if the issues where resolved i told the tech to do the call backs after 7 pm and i never talkted to a tech when they did the call backs because they called before the times that was schudled and i was t work then when i called agaain they said they attempted to call back three times but they did not get to talk to me because i was unavaible but really they do not know how to read the notes on what time to call the other big issue i had was when i called in they tried to make me do everything i already did with the prevous tech using another lot of my minutes and still have not fixed my issue when i woud ask the tech a qestion he could not answer it it was like he was cool less of his job. I asked to be trandfter to a supervoir and he refused for 2 minutes to transfer me to a supervios then when i talked to a supervior he tried to give me right back to the same tech that would not trandfter me to begian with the thrid tech i talked to tried to have me hang up and said he would call me back one my sistum resetted but i told him i wanted to stay on the line he said he had other customers to attend to as if i wasnot inportant to him i asked to talk to his supervoirs and he placed me on hold for a long time around thrity minutes and did not come back on the line one i am so unhappy with HP sustomer service that i will never by another hp product again that is for sure the coustomer service sucks

Company: Hewlett-Packard (HP)
Country: USA

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